Up and running on the first booth.

Product questions.

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01How does the conversation capture work?

The LeadFuel desktop app uses on-device AI to transcribe audio locally on your machine. It captures from any connected microphone, transcribes in real time, and stores everything locally. Transcripts sync to your cloud dashboard when you connect to the internet — no audio is ever sent to the cloud, only text.

02Do I need internet at the booth?

No. The desktop app captures and transcribes entirely offline. The mobile badge scanner needs a connection to process scans through the AI pipeline (OCR, enrichment, email generation). For events with no connectivity, you can use manual entry mode and process later, or set up a travel router with the offline capture flow.

03How does LeadFuel match conversations to badges?

When you scan a badge, LeadFuel looks at the timestamp and finds the conversation window around that time in your event's transcript. The AI analyzes that window, identifies the people discussed, and matches the most relevant person to your scanned contact. It pulls out pain points, projects, competitive mentions, and follow-up hooks from that specific conversation.

04Can I customize the follow-up emails?

Yes. LeadFuel uses your Brand Voice configuration to write emails in your company's tone and messaging. You set your value proposition, proof points, differentiators, and tone attributes. The AI drafts personalized emails referencing specific conversation topics — you review and edit before sending. Every email goes through a quality gate for brand alignment and personalization.

05What CRMs do you integrate with?

LeadFuel integrates with Salesforce and HubSpot (contact lookup, account matching, activity logging, push to CRM custom fields). For other CRMs, export leads as CSV or use the API on the Enterprise plan to build custom integrations.

06How secure is my data?

Audio never leaves your local machine — only text transcripts sync to the cloud. All data is stored in encrypted Postgres with tenant isolation. API keys and integration credentials are encrypted at rest. We use bcrypt for password hashing and JWT-based session management.

07What happens after the event?

All your leads are waiting in the dashboard with AI-generated follow-up emails ready to review. Send emails directly, push to your CRM, or export as CSV. Conversation analysis, pain points, and project insights stay attached to each lead for your sales team's reference.

08Can I use multiple microphones at once?

Yes. Wireless mic systems like the Lark Max 2 support up to 4 transmitters feeding one USB-C receiver. Audio from all transmitters mixes into one stream, and the AI handles overlapping speech and speaker separation during transcription.

09How do I add team members?

On Pro and Enterprise plans, invite team members from Settings. Each teammate gets their own login but shares the same event data, leads, and brand configuration. Admins manage integrations and analysis fields; members scan badges and manage leads.